FAQ

QF Master is an Android App that comes with two credential verification methods. One is the face recognition, and the other is the QR Code.

QF Plus terminal is specially designed to perfect match QF Master App.

Yes.

Any economical Android smartphone is sufficient to run QF Master App. But if you required to mount the smartphone on wall, you may need to order the special casing from us. Please check with us the wall-mounted casings that we have for the smartphone's brand and the model.

Because the same algorithm is being used, so the face recognition performance is identical.

No. Currently, the QF Master app does not support motion detection because most Android smartphones or tablets do not come with motion detection specification. However, it is a possibility because the market is continually producing newer smartphones with the latest specs and tech, and TimeTec will keep an eye on the latest development.

Yes. QF Plus preloaded with QF Master App.

No.

Then you have to pay one-time license fee per smartphone. Please write to info@timeteccloud.com to check out the licensing fee.

1. QR Master license per device per year is RM80, and users can change device unlimited times.
2. QF Master license per device per year is RM 700 for the first year, and users can only change (new or reset) devices twice. The subsequent year, the fee is RM 250 per year. If you have changed devices twice, you need to pay for the face master license again. For example, on the second year, you change device for the third time, you need to pay for the difference of 700-250=450 to get the new Face Master licenses that are valid for two more device change.

1. TimeTec TA (www.timetecta.com), as a clocking tool for employees attendance.
2. TimeTec Access (www.timetecaccess.com), as an access control point for employees.
3. TimeTec VMS (www.timetecvms.com), as an access control device for visitors.
4. TimeTec i-Neighbour (www.i-neighbour.com), as an access control device for residents and visitors in a smart residential community environment.
5. i-TimeTec (www.i-timetec.com), as employee access control device for small office deployment.

1. TimeTec TA for attendance - Face Recognition
2. TimeTec Access for access control - Face Recognition
3. TimeTec VMS for visitor access control - QR Code or Face Recognition
4. TimeTec i-Neighbour for resident access control - Face Recognition
5. TimeTec i-Neighbour for visitor access control - QR Code or Face Recognition
6. i-TimeTec for SME employee access control - Face Recognition.

Cloud-based solution advantages are real-time connectivity and centralization. As the security aspect is crucial in business, a security system cannot run in silos. The ability to connect, centralize, monitor and respond in real-time is the essence of a better security system. A reliable and better security system of the modern world must possess the ability to manage increasing threats, the possibility of integration, the capacity to more functionality and more. Hence, with cloud access control, we can gain more from technology for security.

For door access purposes, you need to install a QF Master app into an Android smartphone or tablet, and you need to have access to TimeTec Access as well. During the initial launch of the QF Master App, you will see a mobile ID displayed on the App. You need to insert the mobile ID in the TimeTec Access page to create a new QF Master. Once the QF Master App connects to the correct TimeTec Access account, the QF Master App UI will request for a face recognition license. Tap Skip if you only want to use QR Code with that QF Master. Tap OK to confirm and proceed.

It depends. If you want it so, you must configure the settings under TimeTec Access > Manage Access Point > Select the Door > and you need to Check for the option "Attendance". When you enable this option, all the access records via the access points will be pushed to TimeTec TA as attendance data. Please be reminded that the attendance data is available if you are using the Face Master only. QR Master data will not be considered as attendance data.

The Face Master contains biometrics technology that has better security and achieves better user experience.

By using QF Master App powered smartphone or QF Plus terminal alone, you can’t open a door, you must pair the smartphone with TimeTec BLE-2/BLE-5 Bluetooth controller. Other door lock accessories like EM lock, key switch, push exit button also required.

Yes.

Yes.

Just one TimeTec BLE-2/BLE-5 controller is required.

Yes. Because QF Plus + BLE-2/BLE-5 are using Bluetooth to communicate. The only shortfall is the transaction activities will keep in the Face Master App but not the cloud server until the internet back to normal.

Yes, the QF Master has an Offline mode.

Yes, the QF Master has an Offline mode. However, before you arrive at the offline site, the App must connect to the Internet and the cloud server to collect user data and access permission. When the download process completes, the QF Master can verify users based on the stored face templates, access permission and QR code. To enable the Offline mode, an admin must configure the settings under the TimeTec Access: TimeTec Access Web > Manage Access Point > Allow Offline Mode > Set to Yes. Please remember that when the QF Master is under Offline mode, it cannot receive any changes of users group and access permission from the cloud server, and it cannot upload any access records/attendance records to the cloud server.

Unfortunately, QF Master can't do this. For a smartphone camera to justify an image as a QR code is only available at the rear camera of some particular Android smartphones. The QF Master is using the front-facing camera, which does not support this feature.

The monitoring page is now displaying all devices located under one floor in one building in one location to speed up the response time. To view access records from multiple locations, the admin can use Access Records tab. However, he must press the refresh button to get the latest access records.

The transaction data or activity logs of QF Master App saved in the cloud server.

The QF Master stores individual face templates, access records and access permissions inside its local memory. During operation, a QF Master recognises users based on the face templates stored in the local memory to determine access permission. The QF Master connects to the cloud server from time to time to update user listings and access permission. At the same time, the QF Master stores individual user's access records and sends them to the cloud server intermittently.

The face template registration is a breeze, can be completed in less than a minute for one person. There is no image taken of your face. However, several points from your face strategically tabulated and calculated using a proprietary algorithm and stored in each device for use during verification. The templates are safe and not susceptible to reverse engineering; hence, they cannot apply for other purposes.

10,000

Because the same algorithm is being used, so the face recognition performance is identical.

Yes. QF Master App always paired with cloud applications. For example, TimeTec Access is a safer choice for the access control solution. When you can access and view what's happening in real-time and get notifications about security concern immediately, the rectification process can be immediate. The centralization of data and real-time monitoring also add safety to another level.

1. When the QF Master smartphone is idle, it can set it to play your commercial ads.
2. Because you load the App in a smartphone, the hardware is familiar, and you can deal with it more confidently.
3. The installation is wireless or requires minimal cabling.
4. Ease of software updating.

Yes, you can download a third party Applock to prevent access to the smartphone. Besides, our special designed casing will protect the smartphone from vandalism and block the unnecessary access to the phone.

When a smartphone connects to the Internet, it has to be set to follow the Internet time during setup, and the admin must install Applock app to restrict any unauthorised access to the phone settings.