FAQ for TimeTec Smart Turnstile

You can use devices with iOS 9.0 or Android version 5.0 and above, together with Bluetooth 4.0 and above to install TimeTec Access /i-TimeTec/ i-Neighbour Mobile App in order to unlock TimeTec Smart Turnstile.

No, you can't unless you are granted permission by the Admin. Note that your Mobile App will only display the name of turnstiles or walk-ways that you are permitted to pass through.

Yes. The Admin can configure daily, weekly or one time pass to restrict your access via turnstiles. Note that the configuration can also be applied to individual user’s within TimeTec Access app to unlock the turnstiles for access.

You can definitely still use TimeTec Access App to access TimeTec Smart Turnstiles because the system is designed to function in offline mode by using Bluetooth communication.

Yes. Just imagine when you have been issued a card to access through turnstile; that same mechanism applies when you are granted access on a pre-approved basis and it makes no difference towards TimeTec Smart Turnstile. The only distinction is that the RFID card is replaced by a smartphone as your credential. Note that pre-approved basis and offline mode is a reliable mechanism and it can also reduce technical glitches during operation. Worry not; all access log activities will be uploaded to the system once the smartphone is back online.

Cards can easily be lost, stolen or forgotten because it has no other functions except to open doors or gates; but a smartphone is functional and personal as well as being an important part of modern lifestyle. Besides, a smartphone contains a lot of power and functions which includes controlling TimeTec Smart Turnstile.

No. The Admin is responsible and can easily disable or remove the employee's smartphone access from TimeTec Access web portal.

We suggest issuing a BLE or RFID card as a backup to cater for such situations as well as pre-seting the cards to access the designated TimeTec Smart Turnstiles.

We strongly recommend using TimeTec Access App because by pre-registering, visitors will receive a QR code to be scanned at the guardhouse, as well as a pre-approved access code to access your building via TimeTec Smart Turnstile. As such, no cards will need to be issued and returned at the reception or guardhouse to ease visitation process without compromising security.

The BLE smart card or RFID card can be issued and used as a backup.

No, TimeTec Smart Turnstile would not be accessible. Because TimeTec Smart Turnstile is a passive panel based on the instructions given by TimeTec Access App, there is a real time clock built into the board. When visitors use TimeTec Access App to make a request to access TimeTec Smart Turnstile, the App will send the mobile phone's date-time as well. Hence, TimeTec Smart Turnstile panel will only grant access if the mobile phone's date-time is the same as the information on the panel.

No. The person who lost a BLE card or RFID card shall report to the management instantly to remove the card from the system and block access from any unauthorized person.