From the first burst of smoke rising above a steam engine to the hum of urban mass transit today, rail is an industry built on innovation. SMH Rail is Malaysia’s largest privately-owned rolling stock manufacturer and service provider, established in the Year 2000 to undertake railway engineering projects. Their passion is reinforced by extensive global experience working with partners in the rail industry to deliver effective turnkey solutions, forward-thinking engineering products and cost-effective maintenance to customers. SMH Rail has a permanent presence in various overseas locations including India, Tanzania, Zambia, Namibia, Botswana, Thailand, and Cambodia.
A company as large as SMH Rail requires good systems to maintain cohesion and efficiency but their previous systems were less than practical for their needs. Their attendance system was PC-based and featured the use of Kadex. While the card system is usable, it did not support fingerprint verification and management was unable to view attendance data in a centralised and organised manner. Employee leave needed to be applied manually which can easily lead to lost forms and delays in approvals. They also did not have a standard system to collect data from all branches over Malaysia and overseas so when HR wanted to combine all data it made it incredibly difficult. They needed to contact the PIC of every branch and have them share attendance and leave data, only then could they proceed with payrolls. This accumulation of issues made it difficult to have an organised workforce structure but luckily they managed to receive help.
