There are some technical errors that may not be easily simulated by our technical support team due to different operating environments. TeamViewer is the solution to this problem!
The TeamViewer allows our technical support team to access your computer remotely and securely to review the problems and to fix them in the shortest time possible.
We can help you through TeamViewer to:
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Check and fix setting errors in all TimeTec solutions. |
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Check firmware configurations of FingerTec terminals, if you are using TimeTec TA |
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Update firmware of the FingerTec terminals for them to perform effectively, if you are using TimeTec TA |
How to start?
Step 1
Access the computer that is used to login to TimeTec solutions or linked to FingerTec terminals and download the FingerTec Remote Desktop Support Tool.
Step 2
Step 3
Run the FingerTec Remote Desktop Support Tool.
Get the 9-digit number in Your ID column and inform the number to the FingerTec Technical Team.
Step 4
FingerTec Technical Support Team will connect to your computer and fix the problem.
Note: Skip step 1 if your computer have been installed with Remote Desktop Support Tool.
