User Guide | i-Comm

i-Comm User Guide

Introduction

i-Comm is a specialised solution designed for high-rise residences that do not have a guardhouse installed. Hence, the solution comes pre-installed on a tablet and will be placed as a kiosk for visitors to carry out the Self Check-In process. This is to allow for a safe and secure access within the neighbourhood along with a clear data trail for the Management to review. The solution is likewise developed to operate hand-in-hand with i-Neighbour, i-TimeTec and TimeTec VMS.

How To Proceed With The Check-In Process (Visitor):

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To carry out the Self Check-In process, visitors will be presented with the overview as shown in the screenshot below. As such, visitors will have to option select Walk-In Registration or Scan QR Code. Note that Walk-In Registration is for visitors that have not pre-registered themselves in i-Neighbour while Scan QR Code is for visitors who already registered themselves and currently have a QR Code in possession for access.

To start the registration process, visitors will need to tap on the Register icon and state the resident that they intend to visit by including the resident’s Block/Street, Level, Unit No. and Name. This is done to ensure that the visitors are in the correct neighbourhood. Once the required fields are filled up, please tap on Next to proceed.

Next, visitors will be presented with the option to call the residents for approval of the visit. Tap on the Call icon to start calling. Depending on the situation, the resident may not be at home at the time of the visit. In such cases, there will be a notification informing the visitors regarding the situation and that they can call the other tenants within the residences instead.

Once the residents have approved the visitation, the visitors will in turn be presented with a Walk-In Registration Form. Here, visitors get to state the Purpose of their visitation, Name, ID/Driving No. and the Number of visitors. Once the required fields are filled up, please tap on Next to proceed with the registration.

Once done, visitors will receive a QR Code for the purpose of checking-out or re-entry. Note that visitors will have to snap a picture of the QR Code and keep it for the duration of their visit. After getting the QR Code image, tap on Unlock Door to access the compound.

How To Approve/Decline Your Visitation (Resident):

When there is a visitor carrying out the Self Check-In process, residents will receive a call in order to determine such visitation into their residences. As such, residents will be presented with the options as shown in the screenshots below. If you are away or busy, you will have the options to notify your visitor or inform them to contact the other tenants within your residence for approval. Otherwise, once picked up the call, residents will have the options to Approve or Reject the visitation by tapping on the corresponding icons.

How To Proceed With The Check-Out Process (Visitor):

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To carry out the Self Check-Out process, visitors will be presented with the overview as shown in the screenshot below. Please tap on the Check-Out icon in order to proceed.

Next, visitors will be presented with two options to proceed with the Check-Out process: Scan QR Code or ID Number. Hence, visitors will need to have their QR Code at hand in order to check-out of the neighbourhood. If visitors were to misplace their QR Code, note that they can likewise opt for the ID Number option instead.

Depending on the selection, visitors will correspondingly be presented with the display as shown in the screenshots below. For Scan QR Code option, visitors will have to scan their QR Code at hand and will be shown their visitation information, if done correctly. On the other hand, for the ID Number option, visitors will have to input their ID Number stated when checking-in the neighbourhood. Once done, tap on Submit to proceed with the Check-Out process.

If everything is done according to the steps given, visitors will be prompted with a success page and can then proceed to unlock the door by tapping on the Unlock icon.

Frequently Asked Questions (Additional):

1. If the visitor is able to call me, will he/she be able to view my contact details?

For security purposes, the visitors will not be able to view your contact numbers and will thus only be able to make the phone call via i-Comm solution. Hence, your contact details are safely secured within the system.

2. I noticed that when carrying out the Self Check-In process, I have to state the level and room no. of the person that I intend to visit. Is this necessary? Why can’t I just state the resident’s name only?

Yes. Firstly, this is to ensure that you are visiting the correct neighbourhood and that the individual that you are visiting is currently living in the stated unit. This particular step is also done to prevent misuse of the intercom feature.

3. What if the resident did not pick up the call, will I still be able to access the neighbourhood?

Unfortunately, no. If residents did not respond or accept your visitation, you will not be able to access into the neighbourhood. We thus recommend that you come back at a later time as the resident that you are visiting might be busy at the moment.

4. Once I’ve approved the visitation, does this mean that my visitors will have unlimited access into the neighbourhood from this point onwards?

No, depending on the settings done by the Admins of the neighbourhood. Your visitors will have a limited amount of access into the neighbourhood. For example, once the QR Codes provided have expired, visitors will no longer have access into the neighbourhood and may be required to register themselves again in order to gain access.