| Refund Policy |
| • | TimeTec Customer account can be terminated at anytime by sending a termination email to info@timeteccloud.com. |
| • | Customer is entitled to a refund of unused subscription for the remaining months that has been paid before the termination. |
| • | The refund will be calculated based on MONTHLY subscription rate. Any subscription usage exceeding of 1 day shall be calculated as 1-month subscription and will not be eligible for refund. |
| • | Refund payment will be made via PayPal, therefore the Customer/Reseller requesting for the refund needs to possess a PayPal account. A refund processing fee of USD10 will be charged and any other processing or bank charges shall be borne by the recipients’ account. |
| • | For any subscription that is paid directly to the Reseller, the Customer needs to contact their Reseller to request for the refund. |
| • | TimeTec will not be liable for the refund of subscription that’s paid directly to the Reseller; and /or any other refund arrangement other than stated above. |
| • | TimeTec will not be liable for any local taxes e.g. VAT (Value Added Tax) or GST (Goods Service Tax) that are imposed for this refund. |
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